Overview
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Limitless Customization/Integration Capabilities - This is Oracle Siebel CRM
Oracle Siebel Enterprise Marketing Suite Review
Best CRM software package
Why Oracle Siebel CRM is here to stay for a long time
Developer perspective
Struggling old champion of CRM
Siebel CRM Review
Best On-Premise CRM
It has all the tools you need
Review from a UI/UX Centric OpenUI Developer
Oracle Siebel? Why not?!
Oracle Siebel CRM Review
Is it time for Oracle to retire Siebel CRM?
Oracle Siebel is dead: just needs to be gone
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and …
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Popular Features
- Custom fields (17)10.0100%
- Customer data management / contact management (18)9.090%
- Workflow management (18)9.090%
- Opportunity management (17)9.090%
Pricing
What is Oracle Siebel CRM?
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 9Customer data management / contact management(18) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 9Workflow management(18) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 9Territory management(14) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 9Opportunity management(17) Ratings
Users can track deals and create quotes.
- 6Integration with email client (e.g., Outlook or Gmail)(13) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 9.4Contract management(13) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8.7Quote & order management(12) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 10Interaction tracking(14) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 9.4Channel / partner relationship management(10) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 8.7Case management(16) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 10Call center management(14) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.7Help desk management(12) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 8.9Lead management(11) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7Email marketing(13) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 8.7Task management(13) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.4Billing and invoicing management(9) Ratings
This includes automated invoice creation and billing.
- 8.4Reporting(13) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8Forecasting(12) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 7Pipeline visualization(13) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 7Customizable reports(15) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 10Custom fields(17) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 10Custom objects(17) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 8.2Scripting environment(14) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 10API for custom integration(15) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 10Single sign-on capability(15) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 10Role-based user permissions(15) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 6.8Social data(9) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 6.8Social engagement(9) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 10Marketing automation(12) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 10Compensation management(8) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 5Mobile access(11) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Tech Details
- FAQs
What is Oracle Siebel CRM?
Oracle Siebel CRM Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-10 of 10)- Siebel is really helpful when it comes to managing customer data it's like you can have billions of customers' details in one place and get it with just a single click.
- Having too many options to serve customers when it comes to Complaint handling and escalations from them.
- The security feature is amazing. There is no need to worry about leakage of confidential data.
- Sometime it start performing slow while fetching data.
- Interface is little hard for beginners.
Why Oracle Siebel CRM is here to stay for a long time
The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.
- Great data model: the out of the box version comes with standard objects that support most of the industries business models
- Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
- Lots of resources available on the product
- Supported by Oracle one of the world leader in IT
- UI is clear and practical, but lacks some of the fancy features found on today's websites
- Upgrades can be a challenge if the application has been heavily customized
- Some functionalities may not be available if using Siebel Remote
Struggling old champion of CRM
- Siebel data model.
- Packaged best practices of business processes.
- Flexible enough to customize to specific needs/business processes of clients.
- Siebel Open UI lacks detailed documentation and examples. The steep learning curve for traditional Siebel developers and difficult even for javascript developers.
- Slowness or lack of catching up with the latest trends and technologies.
Siebel CRM Review
- Siebel clearly separates the data layer, from the business layer, application, and web.
- The navigation and relationship between entities is clear and easy to configure, but it can be improved.
- Siebel CRM as a product is robust, reliable, and easy to configure. The architecture is solid and scalable.
- Components can be added on demand.
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Best On-Premise CRM
- Stable and robust application.
- Supports business process automation.
- Best data model.
- Latest UX design.
- Expose application to the mobile platform.
- More service-oriented options.
Review from a UI/UX Centric OpenUI Developer
It is used to process donations, store records of checks, match accounts with data quality (3rd party system integrated with Siebel), send notifications to employees and donors, and much more. It handles a lot of business problems regarding those areas.
- It is stable, and the system Siebel replaced was not very stable.
- It keeps getting changes with upgrades, so there is an improvement in user experience (mobile responsive, etc.)
- It provides a base of understanding that a homegrown system wouldn't have, how Siebel contractors can come onboard knowing generally what it does, except for our customizations
- Lack of documentation for developers -- it feels like almost nothing in the grand scheme of things, especially around OpenUI. Sure there are some things on bookshelf, but that's all it is, some. It's not in depth--there are hardly any examples and I generally get answers outside of bookshelf.
- Support isn't so good, I'd sooner try to solve the problem with many workarounds than put a support ticket in that might go into the abyss and never get resolved.
- The user interface is lacking for our version. Granted, we are at least four years behind and have no mobile responsiveness (we had to build that ourselves) but I've seen the newer version and there need to be more intuitive user interface patterns in general
- Sometimes there are weird quirks in customizations that should work in theory, but don't.
Oracle Siebel? Why not?!
- Seamless customer communication
- Easy access to account history and pertinent information
- Training materials provided and is easily implemented
- Sales analytics and data
- Overall sales
- I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
- My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
Oracle Siebel CRM Review
- Using Siebel as a CRM is nice in that it allows for a wide variety of information to be stored in one place. The search features also work well.
- The functionality of the software was excellent in terms of a customer CRM tool. Information was well organized and the software served it's purpose for the sales and planning teams.
- It is automatically connected to your customer's telephone and helps us in analyzing their profile when we talk to them
- It has server issues and also slowness. It even slows down your entire system. Maybe we need to explore other options to better scale the software.
- It would be nice if Oracle provided more material that was accessible for training.
- There is a lag in some of the larger reports. It can take over 30 minutes to run, or they don't run correctly at all. Again, this might go back to the issue of scale.
Oracle Siebel CRM - A Marketing Analyst's perspective
- End user ease of use is an asset of Siebel CRM. I train end users how to navigate and enter information into the system and it's not difficult for even the technology challenged people.
- The ability to web introduce our in house MRM system within the Siebel CRM view makes it a one stop shop for data entry for our marketing professionals. Not having to navigate to multiple tools is a huge asset.
- Analytic capabilities has made Siebel CRM an important tool for our management team to be able to quickly and easily see the stats of their team's work.
- Customization thresholds hinder some opportunities for us to make the tool even more efficient for us.
- Analytic capabilities, while very useful, are not as powerful as another tool we have used to incorporate strong reports.
- The look and feel of the tool appears outdated to me.
Oracle Siebel is the leading CRM solution in the business market with its flawless features
- The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
- Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
- It has nice shortcut keys for easy and fast access.
- Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
- The processing time is not very fast and there is scope of improvement in it.
- A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.